Rollero Terms and Conditions

Welcome to Rollero. These Terms and Conditions ("Terms") govern your access to and use of www.rollero.com and all related services offered by us. By creating an account, completing Rollero casino login, or using any part of the casino Rollero site, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

1. Who We Are

Rollero is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we operate in accordance with the regulations set by that authority. Paysafe transactions on our platform are processed by our payment partner Tronabriz Limited, and our affiliate programme is run under the Rooster Partners brand. References to "we", "us" and "our" throughout these Terms mean the operator of Rollero casino online, unless the context requires otherwise.

2. Acceptance of These Terms

When you register at Rollero, request a Rollero bonus code, or otherwise use any part of our online casino, you accept these Terms and our Bonus Policy, which forms part of our overall agreement with you. The English language version of these Terms is the official version and prevails over any translation, including translations of our Bonus Policy. We may update these Terms from time to time to reflect regulatory, operational or commercial changes, and the most current version will always be published on our site.

3. Eligibility and Account Registration

To open an account with us, you must provide your date of birth, full legal name, residential address and a valid e-mail address. We allow only one account per person, and any accounts sharing a residential address, household, IP address or device will be treated as duplicates and forfeited. You must be of legal gambling age in your jurisdiction to register and play at our casino. We reserve the right to request identity verification at any stage, and deposits and bets remain blocked for players wishing to fund their account with Bitcoin until valid photo identification has been submitted and approved by us.

3.1 Restricted Territories

We do not permit real-money play from a substantial list of restricted countries and regions, including but not limited to Afghanistan, Belarus, Belgium, Brazil, Bulgaria, certain Canadian provinces, China, Cyprus, Estonia, Greece, India, Iran, Israel, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and several others. Players who breach this restriction are not entitled to any refunds or withdrawals from us. Players residing in Sweden may register and play but are excluded from all bonuses, promotions, VIP programmes and loyalty point exchanges offered through Rollero.

3.2 VPN and Location Accuracy

We strictly prohibit the use of VPNs or any other tools designed to disguise your true location in order to bypass our geographic restrictions. If we detect such activity, we reserve the right to confiscate any winnings associated with the account and to suspend or close the account permanently.

4. Deposits and Withdrawals

We process all deposits and withdrawals free of charge, with a minimum of €20 or the equivalent across every supported payment method, including Visa, Mastercard, Maestro, bank transfer, Interac, iDebit, e-wallets such as Skrill and Neteller, Paysafecard, and cryptocurrencies including Bitcoin, Ethereum, Litecoin and USDT. Deposits must be made from a payment account registered in your own name. Where we identify a third-party deposit, we will confiscate any related winnings and return the original deposit to its rightful owner. Withdrawal requests are typically processed within 72 hours of approval, though actual payout timing depends on your chosen method and verification status. We may contact you by phone or e-mail as part of our KYC process, and if we cannot reach you within two weeks of a withdrawal request, we reserve the right to lock the account and cancel the withdrawal.

Daily, weekly and monthly withdrawal limits apply and vary by currency, as set out on our cashier page. Progressive jackpot wins are paid in full and do not count toward these limits. We require every deposit to be wagered three times before associated funds become withdrawable, and where multiple deposits are made without gameplay, the combined total must be wagered accordingly.

5. Bonuses and Promotions

We offer a range of promotions, including our Welcome Package, reload offers such as Tuesday Reload and Friday Fortune, and features like Lucky Spin and our Bonus Store. Any Rollero casino no deposit bonus, Rollero no deposit bonus codes, or other promotional offer we provide is governed by our separate Bonus Policy, which forms part of these Terms. We do not permit players to hold more than one active bonus at a time, and deposit-related bonuses do not stack. Full details of wagering requirements, maximum bet limits, expiry periods and eligible games for any Rollero casino promo code are published on our promotions pages and in our Bonus Policy.

Winnings generated through a Rollero casino no deposit bonus codes offer are subject to a maximum cap as stated in our Bonus Policy, and this cap remains in force even after wagering requirements have been met. We reserve the right to request full account verification and a qualifying minimum deposit before releasing such winnings.

6. Games and Providers

We provide access to more than 15,000 games from around 149 studios, including Pragmatic Play, NetEnt, Play'n GO, Evolution, BGaming and many others. Certain games and providers are restricted by region due to licensing requirements, and we publish these restrictions within our game directory. All jackpot slots are excluded from play while a bonus is active. Live dealer games, including live blackjack, live roulette, baccarat and poker, are excluded from bonus wagering contributions.

7. Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options accessible through your account settings or our support team. If you feel that your gambling is becoming a concern, we encourage you to contact us so we can discuss the options available to you.

8. Account Security and Fraud Prevention

You are responsible for keeping your Rollero casino login credentials confidential. We reserve the right to suspend or close any account where we suspect fraud, bonus abuse, collusion, or a breach of these Terms. Winnings obtained through fraudulent means, false information, or in breach of our restricted territory policy will be forfeited.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to our licence, and any dispute arising from your use of our services will be resolved exclusively by arbitration in Costa Rica. We cooperate with EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, which can be contacted at https://egis.io/ or disputes@egis-adr.com should you wish to escalate an unresolved complaint.

10. Contact Us

If you have questions about these Terms, your account, or any aspect of our services, our support team is available 24/7 via live chat, or by e-mail at support@rollero.com. VIP Club members may also reach our dedicated team at vip@rollero.com. We encourage all players to read these Terms carefully before using our casino, and by continuing to play with us, you confirm your ongoing agreement to these conditions.