Rollero Privacy Policy

At Rollero, we respect your privacy and are committed to protecting the personal data you share with us when you play at our casino. This Rollero Privacy Policy explains what information we collect when you use Rollero Casino, how we use it, who we may share it with, and what rights you have over your own data. By registering an account or continuing to use our website, you confirm that you have read and accepted the practices described below.

Who We Are

Rollero Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we operate casino Rollero in accordance with the regulatory requirements attached to that licence. Certain payment transactions made via Paysafecard are processed on our behalf by Tronabriz Limited, and our affiliate programme operates under the Rooster Partners brand.

Information We Collect

When you create an account with us or continue browsing rollero online casino, we collect several categories of information necessary to provide our services, verify your identity, and comply with our legal obligations.

• We collect registration details, including your full legal name, date of birth, residential address and a valid e-mail address.
• We collect financial and transaction information relating to your deposits and withdrawals, including the payment method used and its associated account details.
• We collect identity verification documents, such as government-issued photo ID, proof of address and, where required, video verification, particularly before cryptocurrency deposits or withdrawals are processed.
• We collect technical data such as your IP address, device type, browser information and geolocation, which we use to confirm your eligibility to play and to detect duplicate accounts.
• We collect gameplay and account activity data, including your betting history, bonus usage, and interactions with our Rollero casino promo code offers and loyalty programme.
• We collect communications you send us through live chat, e-mail or our Help Center, including any correspondence related to VIP support.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to open, verify and manage your Rollero casino login and account.
• We use your data to process deposits and withdrawals, apply wagering requirements, and administer bonus offers such as our welcome package, reload promotions and any Rollero no deposit bonus codes you redeem.
• We use your data to detect and prevent fraud, money laundering, underage gambling and breaches of our restricted-country and duplicate-account rules.
• We use your data to communicate with you about your account, transactions, and, where you have consented, promotional offers and bonus code updates.
• We use your data to comply with our licensing obligations under the Tobique Gaming Commission and to cooperate with EGIS, our independent ADR body, where disputes arise.
• We use aggregated and anonymised data to improve our games, website performance and overall player experience across casinos Rollero operates or partners with.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website to remember your preferences, keep you securely logged into your account, and analyse how visitors interact with Rollero casino site pages. Cookies also help us tailor promotional content, including reminders about active bonus offers, and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following parties where necessary to operate our services:

• Payment processors and financial institutions, including Tronabriz Limited, to complete deposits and withdrawals.
• Identity verification and fraud-prevention providers, to confirm your eligibility and comply with KYC requirements.
• Regulatory authorities, including the Tobique Gaming Commission, and the independent dispute resolution body EGIS, where legally required.
• Affiliate partners operating under the Rooster Partners brand, where you have registered through an affiliate link, limited to information necessary for commission tracking.
• Service providers who support our IT infrastructure, customer support, and marketing operations, all bound by confidentiality obligations.

Data Security

We are committed to protecting your data using appropriate technical and organisational safeguards, including encryption of sensitive information, restricted internal access, and regular monitoring of our systems. While we take reasonable steps to secure your data, no method of electronic storage or transmission can be guaranteed as completely secure, and we encourage you to safeguard your own login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward, as required by applicable financial, anti-money-laundering and licensing regulations. Where an account becomes dormant, meaning no login or gameplay for 12 consecutive months, we may apply the dormancy charges described in our Terms and Conditions, and we retain relevant records in line with our regulatory obligations even after account closure.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you, including the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain uses of your data, including marketing communications.
• Withdraw consent to promotional messaging at any time, without affecting your ability to use core account features.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection requirements.

Restricted Jurisdictions and Eligibility Data

Because Rollero casino online is unavailable to residents of certain restricted countries, we process location and identity data specifically to confirm that you are permitted to register and play. Players from Sweden may register but are excluded from bonuses, promotions, VIP programmes and loyalty point exchanges, and we retain the necessary data to enforce this restriction. The use of VPNs or other tools to misrepresent your location is strictly prohibited and may result in confiscation of winnings, and we may process technical data to detect such activity.

Marketing Communications

Where you have opted in, we may send you information about new promotions, seasonal campaigns, our loyalty programme, and any current Rollero no deposit bonus offers. You can unsubscribe from marketing communications at any time using the link provided in our e-mails or by contacting our support team directly.

Children's Privacy

Our services are intended solely for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Rollero Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are published constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or you would like to exercise any of your data protection rights, please contact our support team at support@rollero.com. VIP Club members may also reach our dedicated VIP team at vip@rollero.com. We are here to address any concerns about privacy, security, or how casino Rollero processes your information.